Effective July 21, 2026
How Akidos Studio collects, uses, stores, and shares customer information and project files.
We collect only the information needed to review, quote, manufacture, deliver, and support your project. We do not sell customer information or use private project files for advertising.
We may collect your name, email address, preferred contact method, phone number or social handle, shipping or delivery address, project requirements, uploaded files, order history, support messages, and records of policy acceptance.
When you sign in, our authentication provider may provide an account identifier, name, and email address. Payment card information is collected and processed by Stripe; Akidos Studio does not store complete card numbers or security codes.
We use information to authenticate customers, preview files, evaluate manufacturability, prepare quotes, reserve material, process payments, manufacture and deliver orders, send status updates, prevent fraud, keep business and tax records, and respond to support requests.
Project files may be converted, repaired, oriented, sliced, supported, or otherwise processed only as reasonably necessary to evaluate and fulfill the requested project.
We may provide necessary information to service providers that support website hosting, authentication, file storage, email delivery, payment processing, shipping, analytics, security, accounting, or professional advice. They receive only the information reasonably needed for their role.
We may disclose information when required by law, to protect customers or the public, to investigate fraud or unlawful activity, or as part of a business transfer. We do not sell personal information or share it for cross-context behavioral advertising.
Customer files are treated as private project material. We do not publish, sell, or display them in a portfolio without separate permission. This policy is not a nondisclosure agreement; request an NDA before sending trade secrets or other highly sensitive content.
We retain information only as long as reasonably necessary for quoting, production, repeat-order support, dispute prevention, legal compliance, and business records. Retention periods vary by record type. You may ask us to delete a file when no longer needed, subject to legal and operational requirements.
The site may use essential cookies or browser storage to maintain sign-in, remember language preferences, preserve project history on a device, provide private order links, and protect the service. We do not currently use this information for third-party behavioral advertising.
We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure. Keep private order links confidential and contact us immediately if you believe an account or link has been compromised.
You may ask to access, correct, or delete personal information associated with your account or project, or ask questions about our privacy practices. Some records may be retained when required for payments, taxes, fraud prevention, disputes, or other legal obligations.
To make a request, email akidos.studio@gmail.com from the address connected to your order. We may verify your identity before completing the request. We do not discriminate against customers for exercising applicable privacy rights.
The service is intended for customers who are at least 18 years old. We do not knowingly collect project submissions from children.
We may update this policy as the business and service providers change. The current version and effective date will remain posted here. Privacy questions may be sent to akidos.studio@gmail.com.