Effective July 21, 2026
When a custom Akidos Studio order may be changed, cancelled, reprinted, replaced, or refunded.
Most items are manufactured specifically for one customer. You can cancel before production begins; after material or machine time is committed, change-of-mind refunds may be limited.
You may withdraw an unapproved project request at any time. A file upload or saved quote request does not require you to purchase.
If Akidos declines a project before payment, no charge will be made. If a payment was collected in error, it will be returned to the original payment method.
Request cancellation immediately by email and include the order number. If production has not started and no nonrecoverable materials, outsourced work, shipping labels, or special purchases have been committed, Akidos will cancel and refund the order.
Any disclosed, nonrecoverable third-party or special-order cost already incurred may be deducted where permitted by law. We will explain any deduction before completing the cancellation.
Because the item is custom-made, change-of-mind cancellation is generally unavailable after printing, resin preparation, post-processing, or other production has begun. Akidos may offer a partial refund or credit based on recoverable material and unfinished work, but is not required to do so except where law requires.
Customer-requested changes after production begins may require a new quote. Work already completed remains chargeable.
Inspect the order promptly. If a part does not materially match the approved written specifications, contact Akidos within seven calendar days of pickup or delivery and provide the order number, clear photos, and a description of the issue.
Akidos may request return or inspection of the part. Depending on the issue, the appropriate remedy may be adjustment, repair, reprint, replacement, partial refund, or full refund of the affected item. Normal process characteristics disclosed before purchase are not defects.
Refunds are generally unavailable when a part accurately matches customer-provided dimensions, files, or approved specifications but does not work because the original measurements, units, tolerances, intended load, or application information were incomplete or incorrect.
If Akidos provided paid design work and made an error relative to the agreed written requirements, we will work in good faith to correct the affected design or manufactured item.
Report visible shipping damage or missing contents within three calendar days of delivery and preserve the packaging, photos, and carrier tracking information. We will assist with the carrier claim and determine whether replacement or refund is appropriate.
An incorrect address supplied by the customer, an unclaimed shipment, or damage after confirmed delivery may require additional payment for replacement or reshipping.
Approved refunds are issued to the original payment method. Processing time after issuance is controlled by the payment provider and the customer’s financial institution.
This policy does not limit cancellation, refund, warranty, or chargeback rights that cannot legally be waived. Contact akidos.studio@gmail.com with the order number to request help.