Effective July 21, 2026
Pickup, carrier shipping methods, timing, address changes, tracking, delays, and damaged shipments.
The final quote confirms whether your order will be picked up, delivered locally, or shipped. Production time and transit time are separate, and special packaging or delivery may change the price.
Akidos Studio offers scheduled pickup in the Sacramento area or carrier shipment within the United States. Availability depends on order size, destination, timing, and carrier restrictions.
The selected method and any charge will appear in the approved quote or order portal before payment. Akidos does not currently promise international shipping.
Production time begins after the final quote, files, specifications, payment, and any required approvals are complete. Estimated turnaround depends on material availability, machine capacity, post-processing, quantity, and quality review.
Shipping estimates begin after carrier acceptance and are not guarantees. If we cannot ship within the promised time, we will request consent to a revised date or provide the cancellation and refund option required by applicable law.
Pickup is by appointment after the order is marked ready. Do not arrive until you receive confirmation. Bring the order number and be prepared to verify the customer name.
Orders left unclaimed for more than 30 days after the ready notice may incur reasonable storage charges after notice. Akidos will make reasonable attempts to contact the customer before treating an order as abandoned, subject to applicable law.
Available carrier services, estimated transit times, and shipping charges are calculated from the destination and package details. The customer selects a service before payment. Tracking becomes available after Akidos purchases the shipping label.
The customer must provide safe access and an authorized recipient when required. Failed delivery caused by an incorrect address, inaccessible location, or unavailable recipient may require a new delivery charge.
Shipping charges may include postage, packaging, insurance, signature service, and special handling. Tracking will be provided when available. The customer is responsible for providing a complete deliverable address before the label is purchased.
Request address changes immediately. Once a package has been accepted by the carrier, changes may be unavailable or require an additional fee. Akidos is not responsible for delays caused by carriers, weather, emergencies, or address errors, but will provide reasonable assistance.
Inspect packages promptly. Report visible damage, missing contents, or a tracking discrepancy within three calendar days and keep all packaging and photographs. Do not discard a damaged part until Akidos confirms whether inspection or return is required.
Akidos will work with the carrier and customer to investigate. Replacement, repair, or refund depends on the circumstances, available carrier coverage, and applicable consumer rights.
Fulfillment details for a specific project are controlled by the final written quote and order portal. Contact akidos.studio@gmail.com or +1 (279) 758-1840 before payment if a deadline, special packaging, signature, or delivery condition is essential.